Frequently Asked Questions (FAQ)

If you have the Key User or User Manager role, go to your avatar → Administration → Users. Here, you can view all company users, assign roles, and manage permissions. You can also assign perspectives and collections by selecting a user and using the appropriate “Assign” buttons.
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For password issues, users can reset their password by clicking “Forgot password?” on the login page or using the reset link. If you're a User Manager, you can reset a user's password by selecting them under Administration, clicking the three dots next to their name, and choosing “Reset password.”
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If your organization uses Single Sign-On (SSO) via SAML 2.0, users must log in through your company’s SSO provider. Once SSO is enabled, password login is disabled. If the SSO provider is down, users will temporarily lose access until it's restored.
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To invite new users, go to Administration → Invite Users. You’ll receive one of the following feedback messages after sending an invite:

Invitation emails are sent from [email protected], so make sure users check their inbox and spam folders to complete the setup.
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If you have the Key User or Quota Manager role, you can update supplier information in bulk using the Data Management feature. For individual changes, go to the supplier’s profile and click “More” → “Report wrong info” to flag inaccurate data such as industry or sales details.
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Duplicate entries are automatically detected and merged during the upload and validation process. If you notice any duplicates that weren’t automatically merged, you can also request a manual merge directly through the Chatbot within the Prewave Platform.
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To manage suppliers within collections, use the Network tab to select and update suppliers in bulk, or go to a supplier’s profile to add or remove them from specific collections.
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If you want to stop tracking a supplier, remove them from all collections—this will effectively delete them from your monitoring scope.
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Behind the scenes, Prewave ensures data quality through continuous validation and deduplication, so your supplier base remains clean, accurate, and reliable.

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To add new suppliers, manage bulk uploads, and initiate screenings in Prewave, you can work directly within the platform or with support from your Customer Success Consultant—depending on your permissions.
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If the supplier already exists in Prewave, simply search for the company and click “Add as Supplier” from their target profile.
If the company doesn’t yet exist, click the “+” icon next to the search bar and fill in the mandatory fields. The more information you provide (such as name, address, and website), the more accurate the matching and discovery process will be.
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For bulk uploads, users with the Key User or Quota Manager role can add multiple suppliers at once via the Data Management section. Alternatively, you can use the Prewave discovery template and send it to your Customer Success Manager for processing.

Screening requests can also be initiated by Key Users and Quota Managers. There are three ways to request screening:

You’ll receive email notifications confirming that the screening has been initiated and once results are available.

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If a supplier screening is stuck, incomplete, or marked as “not possible”, there are a few steps you can take to identify and resolve the issue.

Start by checking the validation status of the supplier. The color-coded indicator highlights the reason for the issue:

Screenings may also remain incomplete if a supplier’s dataset lacks key information. Prewave’s system cannot process suppliers that can’t be validated during discovery or are missing essential details like industry classification or location.

If a screening is marked as “not possible,” it's typically due to insufficient data. In this case, try updating the supplier profile with more complete and accurate information, and then re-initiate the screening request.

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To manage user roles, permissions, and ensure the right access to features in Prewave, you’ll need to have either the Key User or User Manager role.
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Start by navigating to your avatar in the top-right corner → Administration → Users. This section lets you view your entire user base and configure who can access what within your organization.
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You can assign different roles depending on each user’s responsibilities:

To assign or change roles, select a user and use the three-dot menu to configure their profile, or use the Assign Perspective and Assign Collection buttons to give access to specific content.

Access to certain features depends on your subscription plan:

These tools help ensure your team has the appropriate visibility and control across Prewave—while maintaining compliance, security, and clarity across all workflows.
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If you notice risk alerts are missing, appear delayed, or are duplicated, Prewave offers several ways to address these issues efficiently—both through platform features and automated processes.
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Missing Alerts:
If you believe an alert should have been triggered for a known event but don’t see it, use Wavie, our in-platform chatbot. Click the Prewave logo in the bottom-right corner, select “Alert related issue” → “Alert missed”, and submit a short event description along with a source link if available. Our team will validate the event and notify you once the alert has been reviewed or issued.
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Delayed Alerts:
Alerts for Tier-N suppliers may take longer to appear due to the time needed to reconstruct and validate deep-tier network connections. Prewave’s algorithm must confirm supply chain links before generating relevant alerts.
​Tier-1 alerts, which are based on direct supplier relationships, are usually processed much faster. Each alert contains a timestamp at the bottom showing when it was published on the platform—note that this may differ from the event’s actual occurrence date.
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Duplicated Alerts:
If you see two or more alerts for the same event, report it via Wavie by selecting “Alert related issue” → “Alert problem”, then choosing “Duplicate”. Please include the Alert ID, located next to the alert’s creation timestamp. Prewave also uses automated deduplication, which recognizes and deprioritizes duplicate events—especially when similar alerts appear within short time windows.

Together, these tools help ensure that your risk monitoring remains accurate, timely, and actionable.

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If you encounter a risk alert that appears inaccurate, irrelevant, or duplicated, Prewave offers two simple ways to report it for review:

What happens after reporting?
Each report is reviewed by our content team and resolved as follows:

You’ll receive real-time updates directly through Wavie as your report is reviewed and resolved. This ensures that your alerts remain relevant, reliable, and aligned with your monitoring needs.
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Prewave provides a streamlined process for engaging suppliers through Self Assessments and Product Origin Requests, helping you collect critical data for risk analysis and compliance.
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Sending Supplier Self Assessments (SSAs):
You can send assessments in two ways:

Managing SSAs:
Assessment status updates automatically—from “Requested” to “Completed” once the supplier submits a response. You’ll be notified by email when answers are received. You can track completion rates, send reminders, and monitor progress in the Assessment section of the platform.
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Sending Product Origin Requests (PORs):
If product origin data is missing (e.g., for EUDR compliance), you can:

Then, add optional reference details (e.g., purchase order numbers), choose supplier contacts, and send the request.
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Managing PORs:
Suppliers receive an email prompting them to provide geolocation and production details. Once submitted, Prewave automatically links the data to the relevant product entries in your account—ensuring accurate records and smoother regulatory compliance.
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These tools make it easy to manage outreach, monitor responses, and stay aligned with due diligence obligations.

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To track the progress of Supplier Self Assessments (SSAs), go to the Assessment section and open the Reporting view. This dashboard provides an overview of all planned assessments, including current status and response rates per supplier.

What each status means:

How to resolve completion issues:
If an assessment is stuck in Requested status without a response, you can resend reminders from the assessment settings. When sending a new questionnaire, you can also activate automatic reminders every two weeks to improve response rates.
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For assessments marked as Failed, consider contacting the supplier directly to follow up. If contact details are outdated or missing, you can update them and resend the questionnaire. Once a supplier submits their response, the system will automatically update the status to Completed.
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These tools help ensure your assessment campaigns stay on track and compliant.

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Prewave’s risk scoring system is designed to give you a comprehensive and actionable view of supplier risk. Each score is calculated based on multiple data sources and methodologies to reflect both current and underlying risk exposure.
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The 360° score is a weighted combination of four key components:

This score gives a holistic view of supplier risk and is especially useful for prioritizing due diligence efforts.
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This score is calculated based on:

The Peer Score combines:

All scores range from 1 to 100, where 100 indicates the lowest risk. The system uses non-linear weighting, meaning that negative factors (e.g., a severe alert) have a stronger impact than positive ones, to ensure risk is never underestimated.

This multi-layered approach helps you make informed decisions with transparency, consistency, and context.

Prewave’s Perspectives are pre-configured risk views tailored to help you meet regulatory requirements such as EUDR, LkSG, and CSDDD. Each perspective focuses on relevant risk categories, assessment workflows, and documentation processes to support structured due diligence.
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Monitors risks related to deforestation and forest degradation across seven key event types, including land conflicts, biodiversity loss, and environmental violations. It supports compliance by:

Supports German Supply Chain Act (LkSG) compliance with tools for:

Offer a comprehensive framework to meet the Corporate Sustainability Due Diligence Directive (CSDDD) and similar requirements. You gain:

Each perspective seamlessly integrates inbound and outbound monitoring, giving you a clear audit trail and storing compliance evidence for the required legal timeframes. This ensures you’re always aligned with the latest due diligence regulations—without additional overhead.

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To manage your risk response activities, navigate to the Actions tab via your avatar menu. This section centralizes all internal actions, tasks, and follow-up measures linked to suppliers and alerts. Note: You’ll need the Action Access role to view or manage this feature.
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You can create actions in several ways:

Actions are categorized for clarity:

All to-dos—like risk statement requests, assessment reminders, or follow-ups—are tracked in the Task List. You can:

Use the Action Dashboard to get a high-level overview of all open measures, and switch to the Action Planner to manage timelines and workloads effectively. These tools ensure consistent follow-through and accountability across your supply chain risk management workflows.

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Prewave allows you to export key data in various formats for risk reporting, compliance documentation, and internal reviews. Here’s how to manage exports and resolve common issues:
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Most exports can be initiated by clicking the “Export” button in the Reporting tab. Depending on the file size:

You can access saved exports via:

If you're still experiencing problems, don’t hesitate to reach out to [email protected]. Our team can assist you in resolving technical issues and ensuring your reports are generated correctly.

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Collections in Prewave are an essential way to group suppliers based on shared characteristics such as product type, department, geography, or risk exposure. They allow for targeted monitoring, streamlined collaboration, and personalized views across your organization.
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To create a new collection:

You can add suppliers in two ways:

Collections can be shared by assigning roles to team members:

For broader access, you can assign entire Teams (configured in the Administration section) to collections, enabling structured collaboration.
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You can:

Collections are a powerful tool to structure your supplier base, focus your monitoring, and align stakeholders around specific goals or risk areas.

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If you encounter technical issues while using Prewave, there are several easy ways to report them:

Click the Prewave logo in the bottom right corner of the platform and select “Report a Bug.”
To help our team resolve the issue quickly, please include:

You can also check the status of existing tickets or add more details by selecting “An Existing Ticket” and entering your ticket ID.

You can report any technical problems directly by emailing our support team at [email protected]. This is especially helpful if you're unable to access the platform or the chatbot.
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Our support team reviews all incoming issues promptly and will keep you updated throughout the resolution process.

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