Report wrong information of an Alert

An Alert is a media report analysed by Prewave and displayed within the Feed tab. It may happen that the AI classification of the alert is inaccurate, and any user can report such incidents for a manual review.

Report reasons

Duplicate

Another alert about the same event is already available on the platform.
comment optional

False Data

Alert contains incorrect information (e.g. wrong supplier, wrong content in alert / linked article, problems with link).
comment optional

Irrelevant

Alert should not impact score or the alert should not exist as the topic is irrelevant.
comment optional

No significance for LkSG

Alert has no relevance or significance regarding LkSG legislation.
comment optional

Unlawful Content

Alert / article contains unlawful information, potentially causing reputational or legal damage.
comment mandatory

Missing Target

There are no existing primary targets for this alert.
comment optional

Article behind paywall

The article is behind a paywall, and no further details about the event are accessible.
comment optional

Other

Alert is incorrect but none of the above reasons apply.
comment mandatory

Report via the platform

Clicking on the 3 dots on the right corner of the alert will enable the user to report an alert.

After selecting the button “🚩Report”, a window will pop up where the user can choose a report reason and provide a comment about the problem. By clicking on “Send” the user will send a request to our internal teams for investigation.

Report via the chatbot

Instead of reporting an alert via the “🚩Report” button directly accessible at the alert, you can also report wrong information via our chatbot . Navigate to Wavie, our in-app chatbot, by clicking on the Prewave logo in the bottom right corner of the platform.

This will open a chat conversation where you will be presented with choice-based interactions. As a first step, select “Alert related issue”.

Next, you can select “Alert Problem”.

This selection will start a 3-step process. The chatbot will guide you through each step separately.

Step 1: Alert ID

Step 2: Report Reason

Step 3: Explanation

Once you've provided all the information, your request will be forwarded to our team and you'll receive live feedback and updates on your ticket in that same chat with Wavie.

Report Outcome Alert Problem

Report reason	Outcome	Outcome Explanation
Duplicate	Accepted	Your request was accepted and the duplicate alerts were merged in <alert id here>.
Duplicate	Alert Marked as Update	The alert you reported is an update of another alert, we therefore marked your alert as an update of <alert id>.
Duplicate	Alert is not a duplicate	Thank you for your feedback and your efforts to improve Prewave! We decided that the alerts describe distinct events and therefore didn’t merge them.
FalseData	Accepted	Thank you for your contribution! We successfully deactivated the reported alert and forwarded your feedback to our Quality Assurance team.
FalseData	Alert is Correct	After our diligent assessment of your feedback, we came to the conclusion that the information in the alert is valid and did not proceed to a deactivation.
FalseData	Alert Modified	We updated the reported alert and made adjustments to better reflect the actual event.
Irrelevant	Accepted	Thank you for your feedback! We identified the alert as being irrelevant and deactivated it.
Irrelevant	Alert is Relevant	After our diligent assessment of your feedback, we came to the conclusion that the information in the alert is valid and did not proceed to a deactivation.
Irrelevant	Alert Modified	We updated the reported alert and made adjustments to better reflect the actual event.
No significant for LkSG	Accepted	Thank you for your feedback! We deactivated the alert from the LkSG perspective and forwarded the incident to our Quality Assurance team.
No significant for LkSG	Alert is Relevant for LkSG	After our diligent assessment of your feedback, we came to the conclusion that the information in the alert is valid and did not proceed to a deactivation.
Unlawful Content	Accepted	Thank you for your feedback! We deactivated the alert and forwarded the incident to our Quality Assurance team.
Unlawful Content	Alert is Lawful	After our diligent assessment of your feedback, we came to the conclusion that the information in the alert is valid and did not proceed to a deactivation.
MissingTarget	Accepted	Thank you for your feedback! We connected the target you reported missing to the alert.
MissingTarget	Alert is impacting the target	Thank you for your feedback! The target you reported missing is already connected to the alert.
MissingTarget	Regional Alert (Automatic)	After our diligent assessment of your feedback, we found that the reported missing target is not part of the affected geolocation reported by our partner.
Article behind paywall	TBD	TBD
Any of the report reasons	Not relevant with our Department	Our Automation was not able to resolve your request. We will connect you with the next Customer Support Agent to further assist you.
Any of the report reasons	Denied - Other reasons	Our Automation was not able to resolve your request. We will connect you with the next Customer Support Agent to further assist you.

Report a missing/not existing Alert

It may happen that the AI misses to create a certain alert due to different reasons. Any user can report such a missing alert for a manual review.

Via the chatbot

In case you are unable to find an alert for a known event, navigate to Wavie and start a conversation. The beginning of your conversation is the same, as above. Please first select “Alert related issue”. Next, you will need to choose the “Alert missed” option.

As a next step, the chatbot will ask for an event description in the “What did we miss?” field. Once this is done, a second field, “Source” will appear. Here you can enter a source link to an article describing the event.

Report outcomes for Missed Alerts

Outcome	Outcome Explanation
Completed	The alert was created and can be found under <alert id here>.
Alert is already active	The requested alert already exists in the system under <alert id here>.
Alert is not relevant	We assessed that your alert is not relevant under any of our risk event types.