Wavie, our innovative Chatbot, offers comprehensive support beyond platform-specific questions.
Upon starting a chat, Wavie presents clear support areas, allowing you to define your query precisely for swift, accurate responses. Wavie guides you through features, troubleshooting, best practices, and advanced functionalities.
The Chatbot is currently in the testing phase and being rolled out gradually.
Contact your Customer Success Consultant or [email protected] to enable it.
Choice-based interaction
When accessing the Chatbot at the lower right hand corner of your Prewave interface, you will have some choice-based interaction suggestions in order to pre-select your area of interest and make sure you are routed in the right direction. Those options are:
Platform related questions
Wavie draws upon the Helpcenter to answer a wide range of questions about the Prewave platform. Its areas of expertise include:
Navigating and using Prewave features
Troubleshooting common issues
Best practices and helpful tips
Getting in touch with our support team if you need extra assistance
Alert Related Issues
Alert missed
Allows the user to provide information about potentially missed alerts, including links to online sources. Our team will review the information and provide you with an update swiftly.
Alert problem
Problems with existing alerts can be reported via this option. Reporting options include “Irrelevant”, “False Data”, “Duplicate”, “Unlawful Content”, “Target Missing”.
Merge duplicated Targets
Wavie the Chatbot enables users to consolidate duplicated targets easily, without the need to contact Prewave’s support team via email or the platform.
To request a target merge, simply select the corresponding option in the chatbot and follow the instructions. You need to provide the profile you want to merge away from (Target From ID) and the target you want to merge to (Target To ID).
Our team will process the merge and provide you with the outcome swiftly.
Report a Bug
Reporting a bug directly within the platform has never been easier at Prewave!
To help us assist you as quickly as possible, please include as many details as you can as screenshots, etc. and a clear description of the issue are especially helpful.
An existing Ticket
Check an existing ticket for status updates or add more information. A specialist will contact you after you enter the ticket ID.
Something else
If your request falls outside these options, please choose "Something else" and send us a message. Our specialists will respond to you.