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How to invite & manage users

This article will give you an overview on how to add a new user to the platform one-by-one or in bulk

Sabine avatar
Written by Sabine
Updated this week

In order to invite users you need to either have the "Key User" or "User Manager" role.

How do I invite a user?

In order to invite a new user to the platform you have to click on your avatar on the upper right hand corner and then navigate to "Administration".

Here you have a button indicating "Invite Users", which needs to be selected next.

You will then be able to either create an individual user or upload users in bulk.

Create an individual user

If you want to add a single new user you can use the available row you see when accessing the “Invite Users” workflow. You can add the email address of the new user you want to invite in the according field. The settings you see prefilled for the perspective, teams, roles and plan are managed by the “Settings” button at the top right corner and can be adjusted there anytime.

If you need more than one row, you need to click on the “Add” button in order to add another row. You can find this button in two places:

  1. Next to the bulk upload capability

  2. At the bottom of the user creation list

Once you’ve provided all necessary information, the “Send invitations” button, on the upper right hand side, will turn black in order to finish the invitation process by sending the actual invitation via email to the new user.

When clicking on the “Send invitations” button, you will get an additional pop-up window asking you to confirm your outreach.

After you finish the process by clicking on the “Send” button, you will receive a label within the feedback column to see the status of your sent invitation.

The different types of Feedback you can receive are:

Feedback

Description

Symbol

Done

The invitation was sent successfully

Invitation exists!

An invitation has already been sent out but not yet excepted

Already joined!

The user already joined Prewave

Upload users in bulk

If you need to add multiple users at once, you can upload them in bulk. In order to start the bulk upload, you can access the drop down menu by clicking on “Bulk Upload”.

You will then have the possibility to either download the template or upload your filled version of the excel file with all new users to be added to Prewave.

When your file is ready to be uploaded, please select “Upload Excel File”. All rows with new users from the excel file will then be added to the overview list you see in the “Invite new users to Prewave” interface.

You then have to check all boxes in the left column of the list overview and click on the “Send invitations” button to finish the invitation process.

How do I manage my users?

Adjust overall user settings

If you want to adjust the default settings for all users you want to add to the platform, you can do so by clicking on "Settings" in the upper right hand corner of the interface.

When accessing the “Settings” feature, you will see an “Organization Invitation Settings” overview.

You can modify default settings as:

  • Perspective: Perspectives give you a different point of view 

  • Teams: Teams help to collaborate and delegate responsibilities more easily

  • Roles: Roles are additional specific access on top of plans

  • Plan: Plans are the access level you provide your users with

You can also customize email settings by customizing two components:

  • Reminder time: You can pre-set a reminder email to be sent in case the invitation has not been answered yet. You can choose a timeframe between 1 - 30 days.

  • Expiration time: You can pre-set an expiration time in case the invitation has not been answered yet. You can choose a timeframe between 1 - 30 days.

Adjust user specific settings

If you want to make changes to a single user set-up you can do so by clicking on the three little dots on the right hand side, then click on "Edit details" and then adjust the information.

Assign values in bulk

In case you want to make adjustments in bulk, you can select multiple users by setting check marks on the left hand side and then the drop down menu behind “Bulk Assign Values” will be available.

You can choose between 4 different bulk actions:

You can then choose which action you would like to take in bulk.

Deactivate a user

In order to deactivate a user, you can access the three dots on the right hand side besides that specific user within the user management overview and select "Deactivate".

How does the invitation workflow look like?

You will receive an email invitation from [email protected] that will prompt you to join Prewave.

Once you click on the "Join now" button you will be able to set your password.

Once you’ve selected your password, you will be forwarded to a page where you need to confirm your first and last name in order to continue to the platform.

When filling out all required fields, you then please also need to check the checkbox “I agree to Prewave’s data privacy policy and terms of service before moving to the platform by clicking on the "Next" button.

You've successfully set-up your user profile - Welcome to Prewave! 🎉

How to Pull a User Report

Prewave offers a user report that helps Key-Users monitor user activity and access.

In order to create such a report, you need to navigate to your avatar and select the “Reporting” feature within the dropdown menu.

As a next step, you can then select “Create Report” and choose the “User Report” from the selection.

You will then be navigated to the report creation, where you need to confirm the creation by clicking on “Create Report”.

This will then start the download process of the report and you can view its progress as well as download the final report within the “Downloads” tab.

Once you’ve downloaded the report, you will get insights on:

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