I cannot generate a new Due Diligence Statement
To generate a DDS, your product must have "Allowed" status.
Step 1: Check your product's status. If it shows "Blocked" or "Waiting", hover over the label to see the reason.
Common blockers include:
Waiting for Origins: your supplier has not yet provided origin data, or declined the request.
Deforestation Check Required: you need to manually request the basic deforestation check.
Non-negligible Deforestation Check: the assessment found a risk level that must be addressed.
Non-negligible Legality Score: the legality score is below 40.
Step 2: Use the status filter and select "Allowed" to see only products ready for DDS generation.
Step 3: Make sure product information is complete, including weight in kilograms and any supplementary units required by your HS code.
Note: If you are a downstream operator and your supplier already provided a Supplier DDS for the product, you are not required to generate a new DDS. The "New DDS" column will show "Not Required".
I cannot submit my Due Diligence Statement
Step 1: Check that all mandatory fields are completed — marked with an asterisk (*). You need the fill out the legal entity information and the product weight in kilograms, plus any supplementary units required by your HS code.
For Domestic or Trade movements, also enter the net mass and a percentage deviation (0–25%).
If submission fails, review the error message on screen. Common issues: invalid HS codes, missing EORI numbers for import/export, or incomplete geolocation data.
Step 2: Make sure your DDS status shows "Draft" — click "Save DDS" before attempting to submit it to TRACES.
I cannot withdraw my submitted DDS in Prewave
Withdrawing a submitted DDS is not possible directly within Prewave. This action must be performed in TRACES.
Important: There is a 72-hour window to withdraw a submitted DDS in TRACES. If you need the DDS removed permanently from Prewave, please contact our Support team.
I cannot see legal entity information in the DDS generation window
You need to create legal entities first as EUDR-type product groups:
Go to Products > Groups.
Click "Add Product Group" and select "EUDR" as the type.
Fill in all required fields: entity name, address, country, and EORI number.
Assign your products to the relevant legal entities through the Groups tab.
Return to the DDS generation window — you will now see a dropdown to select the appropriate legal entity, which will auto-populate the entity details.
For a detailed guide on how to create a legal entity in Prewave, see: EUDR: Legal Entity
I accidentally submitted a DDS with the wrong weight
Contact Prewave´s Support to have the DDS removed from the system. Withdrawing a DDS is only possible withing the 72-hour withdrawal window.
Re-submit the DDS with the correct weight.
If the issue persists after following these steps, please contact our Support team with a description of the issue, the steps already tried, and any error messages shown on screen.