Step 1: Verify that your user account has the "EUDR Access" role assigned. If you are unsure, ask your organization's administrator to confirm.

Step 2: Check that you are logged in to the correct Organisation via the Profile Settings section. If you have access to more than one organization, you can switch between them — make sure you are in the right one to see the Product tab.

Step 1: Make sure your user account has been assigned to a Team. Products are only visible to users who belong to a team.

Step 2: Confirm that the relevant Product Groups have been assigned to your team. Without this, no products will appear. Please reach out to your administrator in Prewave.

Step 3: Check whether any products have been uploaded yet. If your organization is new to the EUDR solution, products may not have been uploaded to the platform yet. Please reach out to your administrator in Prewave.

Step 4: Verify that you are logged in to the correct Organization via your Profile Settings section.

Step 1: Check the filters applied in the Product tab. If your account has access to multiple product groups, use the product group filter to narrow the view to your relevant products.

Step 2: Review which Team your account is assigned to. If your team is linked to the wrong Product Group, products from other groups may appear. Contact your administrator to update your team assignment if necessary.

Step 3: Ask an administrator to review the Product Groups configuration and confirm that the correct products have been assigned to the correct product group.

Column headers allow sorting (ascending/descending) only — direct column filtering is not available from the header.

Products cannot be restored after deletion. Please re-upload using one of the following methods:

The full product overview — including origins, deforestation and legality assessment scores and DDS references — cannot be exported directly from the Inbound tab.