Error Message | Reason | Troubleshooting |
EUDR-COMMODITIES-HS-CODE-INVALID | The HS-Code of a commodity is invalid. | Check the HS code and ensure it’s valid and correctly formatted. |
EUDR_WEBSERVICE_USER_NOT_EUDR_OPERATOR | The user is not register in the EUDR domain as operator. | Register the user as an operator in the EUDR domain. |
EUDR_WEBSERVICE_USER_FROM_MANY_OPERATOR | The user belongs to more than one operator. | Assign the user to a single operator profile. |
EUDR_WEBSERVICE_USER_ACTIVITY_NOT_ALLOWED | The user is requesting to use an EUDR role that is not valid for the operator profile. | Ensure the user’s requested role matches the operator profile’s allowed roles. |
EUDR_OPERATOR_EORI_FOR_ACTIVITY_MISSING | The operator must have an EU EORI if the activity is IMPORT or EXPORT. | Ensure the operator has a valid EU EORI number for IMPORT/EXPORT activities. |
EUDR_BEHALF_OPERATOR_NOT_PROVIDED | For authorized representative role only: The on-behalf-of (represented) | Provide the represented operator details in the request. |
EUDR_ACTIVITY_TYPE_NOT_COMPATIBLE | The selected activity is not allowed for the operator. | Select a compatible activity type for the operator. |
EUDR_COMMODITIES_DESCRIPTOR_NET_MASS_EMPTY | Net Mass is mandatory for IMPORT or EXPORT activity. | Provide the Net Mass for the commodity when the activity is IMPORT or EXPORT. |
EUDR_COMMODITIES_DESCRIPTOR_QUANTITY_MISSING | At least one unit of measure quantity must be provided. | Add the required quantity in the unit of measure field. |
EUDR_COMMODITITY_PRODUCER_COUNTRY_CODE_INVALID | The ISO 2 country code provided for the producer is invalid. | Correct the country code to a valid ISO 2 code. |
EUDR_COMMODITIES_PRODUCER_GEO_EMPTY | No geolocation was provided and there is no referenced DDS. | Provide the geolocation or ensure there’s a referenced DDS. |
EUDR_COMMODITIES_PRODUCER_GEO_INVALID | An invalid GEOjson file was provided for geolocation. | Provide a valid GEOjson file for geolocation. |
EUDR_COMMODITIES_PRODUCER_GEO_LATITUDE_INVALID | Latitude of points or vertices must be between -90 and +90. | Correct the latitude to a valid value between -90 and +90. |
EUDR_COMMODITIES_PRODUCER_GEO_LONGITUDE_INVALID | Longitude of points or vertices must be between -180 and +180. | Correct the longitude to a valid value between -180 and +180. |
EUDR_COMMODITIES_PRODUCER_GEO_POLYGON_INVALID | Each polygon must have at least 4 non-aligned points and cannot have intersections between sides. | Ensure the polygon has at least 4 non-aligned points and no intersections. |
EUDR_COMMODITIES_PRODUCER_GEO_AREA_INVALID | An area for a point must be a number and, for non-cattle commodities, it should be between 0,0001 and 4. | Provide a valid area value within the allowed range. |
EUDR_MAXIMUM_GEO_SIZE_REACHED | The maximum DDS file size has been exceeded (Not needed to test for conformance). | Reduce the DDS file size to be within the acceptable limits. |
EUDR_REFERENCED_STATEMENT_NOT_FOUND | At least one referenced DDS is invalid (Referenced Number or Verification Number) or does not exist. | Ensure the referenced DDS number or verification number is correct and exists. |
EUDR_MAXIMUM_REFERENCED_DDS_REACHED | The maximum number of referenced DDS is exceeded.
| Reduce the number of referenced DDS to stay within the maximum limit. |
EUDR_COMMODITIES_DESCRIPTOR_SUPPLEMENTARY_UNIT_MISSING | Supplementary units are provided but the supplementary unit qualifier is missing. | Add the supplementary unit qualifier where applicable. |
EUDR_COMMODITIES_DESCRIPTOR_NUMBER_OF_UNITS_MISSING | A supplementary unit qualifier is provided but the supplementary units are missing. | Ensure the supplementary units are provided when the supplementary unit qualifier is used. |
EUDR_COMMODITIES_SPECIES_INFORMATION_COMMON_NAME_EMPTY | The common name is mandatory if the commodity contains Annex I wood (timber) products. | Provide the common name for timber products in Annex I. |
EUDR_COMMODITIES_SPECIES_INFORMATION_SCIENTIFIC_NAME_EMPTY | The scientific name is mandatory if the commodity contains Annex I wood (timber) products. | Provide the scientific name for timber products in Annex I. |
EUDR_ACTIVITY_TYPE_NOT_ALLOWED_FOR_NON_EU_OPERATOR | Non-EU operators must select Import activity. | Ensure Non-EU operators select the Import activity. |
EUDR: DDS Submission Error Handling
If your DDS submission fails, it is flagged as a "Submission Error." This guide explains common error messages and provides the necessary steps to resolve them and finalize your submission.
Updated over 2 weeks ago