What is a statement request?
A Statement Request is a formal request made to obtain a statement based on an alert shown within Prewave. It gives the user the opportunity to request a statement from the supplier the alert is related to. When a request is answered the reply will be shown to all users of the platform.
How do I request a statement?
Every alert within Prewave has a “Request statement” button on the bottom just below the article preview.
Once pressing the “Request statement” button, select the target you want to send this request to, as long as the target is part of the Site Group. When requesting a statement for a specific Site, the request will be sent in regards to this specific Site. You have the option to either send the statement request to any contact that has been attached to the target Site or Site Group or you can also choose to send the request to a specific contact.
Please keep in mind that this contact must have been added to the target before you can send a statement request.
You also have the possibility to add a personalized message in the “Comment…” field. You can press the “Send “ button whenever you’re ready to send the request to the supplier.
How do I answer a statement request?
Whenever a statement request has been sent, the supplier will receive an email indicating that a user has requested a statement from them.
By clicking on “Show incident & comment” you will be forwarded to the Prewave Platform to then interact with the alert the request has been based on.
In the first step, you will be able to post a general response (as shown in the screenshots above) whereas in the second step, you can post a customer specific response (as shown in the screenshots below).
A general response will be visible for every user of the platform whereas a customer specific response will be only visible to the customer you create the response for.
You can choose between different status information:
The incident is resolved
Mitigation steps have been taken
The incident is outdated
The incident did not happen
As well as a personalized comment to add specific information to the response.
You also have the option to answer a statement request directly from an alert shown on the target page of your company. You can do so by clicking on the “Respond to this alert” button.
This will take you through the same steps as described above when answering a statement request.
Below you can find an example where the statement request has been answered. You will still have the possibility to add further information by “Post an Update” if needed.
Process Tip:
It is recommendable to contact the supplier outside of Prewave as well about the request. This adds to the credibility of the statement request email and increases the likelihood of receiving a timely response.